Maintenance & Service

At The Coffee Machine Collective, we understand that your coffee machine is not just a piece of equipment; it’s a vital part of your daily routine and business operations. That's why we are dedicated to providing comprehensive maintenance and service solutions tailored to meet your needs, whether you’re a home barista or a large commercial establishment.

Our service offerings encompass installation, repairs, servicing, and maintenance for all types of coffee machines. With a focus on excellence and customer satisfaction, our skilled technicians ensure that your equipment operates at peak performance.

From the moment you acquire your coffee machine, our installation service guarantees that your machine is set up correctly, allowing you to enjoy perfectly brewed coffee right from the start.

In addition to installation, we provide prompt and efficient repair services to minimise downtime.

Our team is equipped with the knowledge and tools to address any issues, ensuring that your coffee machine is back in action as quickly as possible. Regular servicing is crucial to maintaining the longevity and efficiency of your equipment. We offer tailored maintenance packages that include routine check-ups, cleaning, and part replacements, ensuring that your machine remains in optimal condition.

For businesses seeking a more customised approach, we provide bespoke maintenance and service contracts. These contracts are designed to fit your unique requirements and operational demands, offering peace of mind and predictable costs for your coffee machine maintenance.

Whether you operate a small café, a busy office, or a large restaurant, we can create a plan that suits your specific needs.

With our extensive network of engineering partners across the UK, including Northern Ireland, Scotland, and Wales, we are well-equipped to provide service coverage nationwide. Our commitment to quality and reliability means that no matter where you are located, you can count on us for exceptional service and support.

If you are interested in our installation, repair, servicing, or bespoke maintenance contracts, we encourage you to get in touch with us for a personalised quote. At The Coffee Machine Collective, we are passionate about coffee and dedicated to ensuring that your coffee machines perform flawlessly, allowing you to serve the perfect cup every time.

NEXA

NEXA Coffee Planner

Find the right machine, estimate coffee usage, calculate cost per cup, and see the monthly savings for your business.

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£8 £12 £18 £24 £30
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£1 £2 £3 £4 £6

Recommended machine

Bestir BM30

Compact bean-to-cup for smaller offices

  • Compact footprint
  • Great for smaller teams
  • Simple day-to-day use
Daily cups 80
Weekly cups 400
Coffee needed / month 14 bags
Finance estimate £150 / month

Coffee usage estimate

Per week 3 bags
Per 2 weeks 7 bags
Per month 14 bags

Cost per cup

Beans cost per cup £0.15
Estimated total cost per cup £0.27
Current average price per coffee £3.50

Monthly savings estimate

Current monthly coffee spend £4,200
Estimated monthly in-house coffee spend £620
Estimated monthly savings £3,580

Our Service Plans

ESSENTIAL CARE

£599 + VAT / year

For businesses that want reliable, preventative servicing without full breakdown cover.

  • Annual preventative service
  • Full machine health check
  • Cleaning, calibration & adjustments
  • Engineer labour included (service visits)
  • Priority response over non-contract customers
Best suited for:
  • Offices
  • Lower-volume environments
  • Well-maintained machines
Request Essential Care
MOST COMMON

COMPLETE CARE

£898 + VAT / year

For businesses that rely on their coffee machine every day.

  • Everything in Essential Care
  • Two preventative service visits per year
  • Emergency call-out labour included
  • Full parts costs included
  • Faster response times
  • Performance optimisation (grind, pressure, temperature)
Best suited for:
  • Cafés
  • Hospitality venues
  • Busy offices
Request Complete Care

TOTAL CARE

£1,100 + VAT / year

For businesses where uptime is critical.

  • Everything in Complete Care
  • Parts included (fair use)
  • Priority engineer dispatch
  • Performance monitoring
  • Loan machine support (where available)
  • Direct line to an engineer
  • First response before non-contract customers
Best suited for:
  • High-volume sites
  • Customer-facing environments
  • Businesses that cannot afford downtime
Request Total Care