Total Care

For businesses where uptime is critical — with priority dispatch, monitoring, and a direct line to an engineer.

£1,100 + VAT / year
Request Total Care

Even if you didn’t buy your machine from NEXA, we can still support it. Commercial machines only.

What’s included

  • Everything in Complete Care
  • Parts included (fair use)
  • Priority engineer dispatch
  • Performance monitoring
  • Loan machine support (where available)
  • Direct line to an engineer
  • First response before non-contract customers
Best suited for
  • High-volume sites
  • Customer-facing environments
  • Businesses that cannot afford downtime

How support works

  1. 1
    Request
    Tell us what you’re running and what’s happening.
  2. 2
    Assess
    We’ll try remote diagnosis first (fastest route to uptime).
  3. 3
    Priority dispatch
    If needed, we prioritise an engineer and confirm next steps.
  4. 4
    Protect uptime
    Ongoing servicing and monitoring to keep performance consistent.
What’s not included (quick clarity)

Consumables (cleaning products, filters unless specified), damage from misuse or lack of daily cleaning, non-commercial domestic machines, and electrical/plumbing work outside the machine. “Parts included” is fair-use parts for machine-related repairs (not cosmetic damage).

← Back to Service Plans

Ready to get covered?

Request Total Care and we’ll confirm suitability and next steps before any work is booked.

Request Total Care