FAQs
We offer free shipping on all products over £300. All shipping times are different depending on stock levels and where in the Uk and Europe we are shipping to.
Once you have purchased your machine a Coffee machine collective account manager will be in contact to arrange installation.
This will be completely free and we will work with you to make sure you have all of the information you need on the machine in regards to power, waste, placement and more.
An account manager will go through everything with you and even send out a pre installation checklist.
Absolutely not, we work with our customers not against them. We offer coffee at fantastic prices but you are not obliged to purchase coffee from us.
We work on a buy what you want, when you want basis. So even if you purchased from us, there are not requirements per month/fulfilment amounts or contracts.
You will be given a direct number to your account manager who will be there to help every step of the way.
We would always recommend taking out a service and maintenance contract to protect your machine. You would in this case get a direct number to the machine engineers as well.